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Customer Success Engineer (F/M/D)

Authentic Vision GmbH, Wals

Branchen: IT, Elektronik / Verkauf, Vertrieb

Berufslevel: Fachkraft mit Berufserfahrung

Zeitform: Vollzeit

COMPANY BACKGROUND 

Authentic Vision (AV) offers a mobile authentication solution used by customers worldwide for brand protection and consumer engagement. Headquartered in Salzburg, Austria, Authentic Vision is a rapidly growing company with a global team and due to increasing customer engagement is expanding the commercial team in Europe and International regions. 

The solution is based on security tags that provide any product with a unique fingerprint, which can only be produced once. The tags can be authenticated by consumers with use of a smartphone app. A business intelligence portal provides channel & consumer data intelligence based on the scans. Authentic Vision holds several patents and is cooperating closely with a global network of partners to fight counterfeiting. 

AV has been successful in signing agreements with US based customers like HDMI (4k label licensing program), Commscope and Helen of Troy; and international customers like Danfoss (industrial products), Elsewedy (Industrial wiring) and Vulli (Sophie Le Giraffe Toys) and several partners like Authentix and Eurostampa. The company is poised for significant growth and offers a flexible and rewarding environment which recognizes talent and commitment. 

STAGE OF THE COMPANY 

Authentic Vision was founded in early 2013 and the initial years were spent on evolving the core idea into IP, product ideation and product development. In the middle of 2015, customers were adopting the technology without the fully complete product. We have been in market for 5 years and like most start-ups, went very broad across many industry verticals to determine and understand product/market fit. To date, Authentic Vision has ~30 customers. 

We are now at the point where we have developed the market focus based on market data, customer engagement and inbound traction that we are seeing, and we are shifting gears to move into growth phase. The target industry use cases where we will want to focus will be Brand Protection across a variety of industries (Oils & Lubricants, After Market Car Parts, Wines & Spirits, Agrochemicals, Industrial Products, Healthcare etc.), Licensing and Tax Compliance; and Label as a Key (Content Redemption, FinTech etc.) Furthermore, we can move into this phase because of a strong belief and the confidence of investors who believe in building a long-term healthy business. It should be noted that this is a highly competitive space and there are a lot of players offering a variety of overt and covert authentication solutions. Our differentiator is a breakthrough in the technology that helps solve for the issues and drawbacks of other solutions.

THE ROLE 

The Customer Success Engineer, Europe / International, is the technical support leader responsible for ensuring successful solution scoping and solution delivery for our clients and partners in the EU and International region. This person will be instrumental in both pre-sales and post-sale technical account management. They will work directly with the sales teams and the VP, EU / International to better inform and define our product and platform capabilities while ensuring client satisfaction and continuously improving our ability to deliver for clients. 

This role of

Customer Success Engineer (F/M/D)

will focus on 4 major areas: 

  1. Pre-sales Technical Support
  2. Scoping and documenting customer and partner projects during pre-sales activity. Own the development and implementation of customer and partner project plans in line with customer agreements
  3. Customer on-boarding: Project manage to ensure successful and on time deployment,
  4. Post-sales technical account management

YOU WILL:

YOUR PROFILE:

ESSENTIAL EXPERIENCE:

PREFERED EXPERIENCE:

ADDITIONAL INFORMATION:

WHAT WE OFFER:

In case you are interested, please submit your CV and cover letter including salary expectations and earliest starting date to: Authentic Vision Mahesh Sundaram Chief mahesh.sundaram@authenticvision.com

Due to legal reasons, we are obliged to disclose the minimum salary according to the collective agreement for this position, which is € 3.048 gross per month. Our compensation package is based on market-oriented salaries and depending on your background and work-experience, your salary could be significantly above the stated minimum salary.

Authentic Vision GmbH
Ludwig-Bieringer-Platz 1
5071 Wals
Österreich